Privacy Policy for Kopi Gelap

At Kopi Gelap, accessible from our online platform, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Kopi Gelap and how we use it. We are committed to protecting your personal data and respecting your privacy in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Singapore's Personal Data Protection Act (PDPA).

Information We Collect

We collect various types of information in connection with the services we provide, which include artisanal coffee roasting, specialty coffee brewing, cafe operations, coffee bean sourcing, wholesale coffee supply, coffee equipment sales, barista training, and corporate coffee catering.

• Personal Identification Information: This includes information you voluntarily provide to us when you interact with our site or services, such as your name, email address, phone number, and mailing address. This may occur when you make a purchase, sign up for our newsletter, register for barista training, or engage in corporate catering inquiries.
• Transactional Data: Details about payments to and from you and other details of products and services you have purchased from us. This includes order history for coffee beans, equipment, or cafe purchases.
• Technical Data: Your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.
• Usage Data: Information about how you use our online platform, products, and services. This helps us understand your preferences and improve our offerings.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

How We Use Your Information

We use the information we collect for various purposes, primarily to operate, maintain, and improve our services and your experience with Kopi Gelap:

• To Provide and Manage Services: To fulfill your orders for coffee beans, equipment, or cafe services, process payments, and manage your account. This includes arranging wholesale deliveries or coordinating corporate catering.
• To Communicate with You: To respond to your inquiries, provide customer support, send you updates about your orders, and provide information about our products and services if you have opted in to receive such communications. This also includes information related to barista training.
• For Marketing Purposes: To send you promotional content, special offers, and news about Kopi Gelap products and services, only where you have explicitly opted-in to receive such communications. You can opt-out at any time.
• For Business Operations: To perform internal analytics, improve our product and service offerings, conduct research, and for general business administration, including accounting and record-keeping purposes.
• To Ensure Security and Prevent Fraud: To protect our online platform, our users, and Kopi Gelap from fraudulent activities and to comply with legal obligations.
• To Personalize Your Experience: To present content and product offerings tailored to your interests.

Disclosure of Your Information

We may share your personal data with the following categories of recipients:

• Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, IT and system administration services, and marketing support. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We do not sell, rent, or trade your personal data to third parties for their independent marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational security measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. These measures include encrypting sensitive data, regular security assessments, and access controls. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Depending on your location and subject to certain conditions, you may have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided at the end of this policy.

Cookies

Our site uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. They are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. We use cookies to remember your preferences, track usage of our site, and improve the functionality of our services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Kopi Gelap
112 Amoy Street, Unit #01-05
Singapore, Central Region, 069932
Singapore